Laniya Logan
Henderson,NC
Summary
Experienced Front Desk Receptionist with 5+ years of experience, and a proven track record of providing exceptional customer service and administrative support in fast-paced environments. Skilled in managing multi-line phone systems, greeting visitors, scheduling appointments, and maintaining an organized, welcoming environment. I am dedicated to making a positive impact on the experience of all incoming guests and staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Blue Cross Blue Shield of NC
Durham, NC
02.2021 - Current
- Warmly welcomed 20-30 guest per shift, assisting with all inquiries in regards to their visit.
- Verified identification and documentation of incoming guests, leading to providing guest badges or requesting escorts for certain work floors.
- Managed 3 phone lines and facilitated over 20+ calls per day with clients, vendors, and staff; leading to a 20% increase in customer service etiquette.
- Maintained an organized, clean, professional and welcoming work space and waiting area.
- Provided administrative and clerical support via EMR systems and Microsoft Excel
- Coordinated pick up and delivery of express mails services, unpacked inventory, and stocked supplies within an efficient timely manner.
Front Desk Receptionist
TrialCard
Morrisville, NC
11.2018 - 01.2021
- Welcomed visitors, vendors, guests, and employees with a warm and professional demeanor, ensuring their needs were addressed promptly and courteously.
- Scheduled and coordinated appointments and meetings for executives and staff, optimizing the use of available time and resources.
- Managed a busy multi-line phone system, directing calls to appropriate personnel and providing information to callers while maintaining confidentiality as necessary.
- Maintained organized and tidy reception area, including stocking supplies, arranging office material, and ensuring cleanliness at all times.
- Processed incoming and outgoing mail, packages, and deliveries; distributing them promptly to the appropriate recipients.
- Assisted with administrative tasks such as data entry, photocopying, and scanning documents as needed.
Education
High School Diploma -
Northern Vance High School
Henderson, NCSkills
- Customer Service
- Communication
- Phone Etiquette
- Office Administration
- Technical Support
- Scheduling
- Data Entry
- Project Coordination
- Office Management
- Security Reinforcement
- Mail Management
Certification
- Blue Cross Blue Shield of NC | Durham, NC Training & Certification in HIPAA Compliance & Understanding
References
References available upon request.
Timeline
Receptionist
Blue Cross Blue Shield of NC
02.2021 - Current
Front Desk Receptionist
TrialCard
11.2018 - 01.2021
High School Diploma -
Northern Vance High School
- Blue Cross Blue Shield of NC | Durham, NC Training & Certification in HIPAA Compliance & Understanding
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