Laniya Peterson Lowe
Crystal,MI
Summary
Proven problem-solver and customer service expert, I significantly enhanced client retention and satisfaction at Target through exceptional service and effective complaint resolution. Working at Chipotle and other resuraunts has given me food handling experience and safety knowledge.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
11.2023 - 06.2024
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Team Member
Chipotle Grill
01.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- food saftey certification
Education
High School Diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MN06.2024
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
art and writing
In my free time I make art. During my highschool time I took many art classes and AP studio art aswell. My main medium is mixed media, I love different textures coming together. When it comes to writing I write poetry and enjoy political literature.
Timeline
Service Advocate
Target
11.2023 - 06.2024
Team Member
Chipotle Grill
01.2021 - 06.2022
High School Diploma -
Robbinsdale Armstrong Senior High School