Summary
Overview
Work History
Education
Skills
art and writing
Timeline
Generic

Laniya Peterson Lowe

Crystal,MI

Summary

Proven problem-solver and customer service expert, I significantly enhanced client retention and satisfaction at Target through exceptional service and effective complaint resolution. Working at Chipotle and other resuraunts has given me food handling experience and safety knowledge.

Overview

3
3
years of professional experience

Work History

Service Advocate

Target
11.2023 - 06.2024
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.

Team Member

Chipotle Grill
01.2021 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • food saftey certification

Education

High School Diploma -

Robbinsdale Armstrong Senior High School
Plymouth, MN
06.2024

Skills

  • Decision-making skills
  • Customer service background
  • Complaint Handling
  • Complex Problem-Solving

art and writing

In my free time I make art. During my highschool time I took many art classes and AP studio art aswell. My main medium is mixed media, I love different textures coming together. When it comes to writing I write poetry and enjoy political literature.

Timeline

Service Advocate

Target
11.2023 - 06.2024

Team Member

Chipotle Grill
01.2021 - 06.2022

High School Diploma -

Robbinsdale Armstrong Senior High School
Laniya Peterson Lowe