L. Anna Mitchell
Portales,NM
Summary
Dedicated professional with expertise in compliance monitoring and customer service. Proven ability to enhance client relationships and implement effective process improvements for optimal satisfaction. Fluent in Dutchie and Biotrack, no training needed. Will bring an established customer base that has been with me since I started in the cannabis industry almost a decade ago.
Overview
9
9
years of professional experience
Work History
Bud Tender/Grower
Enchanted Desert Farms
Portales, NM
05.2023 - Current
- Monitored crop health and growth, ensuring optimal conditions for plant development.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Improved bud tender reviews by tailoring to client needs and requests.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback.
- Implemented pest control measures, reducing crop damage through effective monitoring practices.
Owner/Operator
Sparkling Cleaners
Portales, NM
03.2018 - 08.2020
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that optimized workflow and reduced turnaround times.
- Trusted with house keys, pets, and home access.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
General Manager
Pecos Valley Production
Clovis, NM
05.2018 - 06.2019
- Directed operational strategies to enhance production efficiency and reduce costs.
- Implemented quality control measures, ensuring adherence to industry standards.
- Managed cross-functional teams, fostering collaboration and improving communication.
- Negotiated contracts with suppliers, securing favorable terms and enhancing supply chain reliability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Attended political meetings and workshops to further education and legalization of cannabis in NM
- Responsible for daily inventory of cash and product.
Bud Tender
Ultra Health
Clovis NM
05.2017 - 05.2018
- Educated customers on product benefits and usage for optimal experience.
- Assisted in inventory management, ensuring stock levels met demand.
- Handled transactions efficiently using point-of-sale systems.
- Maintained compliance with state regulations and company policies.
- Provided exceptional customer service, enhancing overall satisfaction.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flower, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Education
Associate of Science - General Education
CCC
Clovis, NM05-2021
Skills
- Compliance monitoring
- Teamwork and coordination
- Positive attitude
- Supply organization
- Production line work
- Safety standards compliance
- Strong work ethic
- Problem-solving
- Critical thinking
Timeline
Bud Tender/Grower
Enchanted Desert Farms
05.2023 - Current
General Manager
Pecos Valley Production
05.2018 - 06.2019
Owner/Operator
Sparkling Cleaners
03.2018 - 08.2020
Bud Tender
Ultra Health
05.2017 - 05.2018
Associate of Science - General Education
CCC