Lannie Kleinschmidt
Franklin,WI
Summary
Diligent Receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
8
8
years of professional experience
Work History
Receptionist
Peak Eye Care, SC
Greenfield, WI
04.2025 - 08.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments, ensuring optimal patient flow and minimal wait times.
- Maintained accurate patient records using electronic medical record systems.
- Assisted with insurance verification to streamline billing processes.
- Addressed patient inquiries, providing exceptional customer service and support.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Medical Assistant
WI Spine and Pain
Waukesha, WI
02.2025 - 03.2025
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient appointments and follow-up care, enhancing overall patient experience.
- Conducted routine laboratory tests, processing samples efficiently to support timely diagnoses.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Support Assistant
VA Medical Center
Milwaukee, WI
10.2022 - 01.2023
- Admit and discharge patients from floors; Verify doctor orders; Answer multi-line phone system; Answer and route patient call light system; Assign staff phones
- Maintained accurate electronic health records, improving data retrieval and patient care quality.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Medical Assistant
ProHealth Care
New Berlin, WI
09.2021 - 12.2021
- Assisted healthcare professionals with patient examinations and procedures, ensuring a smooth workflow.
- Administered medications and vaccinations as per physician directives, ensuring compliance with safety protocols.
- Educated patients on treatment plans and preventive care, fostering improved health outcomes.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Senior Cancer Center Tech
Froedtert
Milwaukee, WI
03.2021 - 07.2021
- Assisted healthcare professionals with patient examinations and procedures, ensuring a smooth workflow.
- Collaborated with multidisciplinary teams to streamline operations and improve service delivery.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Certified Medical Assistant
GI Associates
03.2020 - 08.2020
- Room 20-30 patients daily; Obtain vital signs and record in Epic; Respond to patient calls; Respond to Epic generated messages from patients; Update medications, allergies, and personal health information and enter into Epic.
Certified Medical Assistant
QuadMed
08.2017 - 11.2019
- Room 25-40 patients daily; Obtain vital signs and record into Epic; Update medications, allergies, and personal health information and enter into Epic; Administer injections and immunizations; Answer multi-line phone system; Respond to Epic generated messages and patient phone calls; Complete patient/pharmacy generated refill requests; Schedule appointments and follow up appointments; Assist in Dermatological procedures; Issue prior authorizations for prescription medications; Write appeal letters for patients denied insurance coverage.
Education
Certificate - Medical Assisting
Milwaukee Career College
07-2014
Certified Nursing Assistant - undefined
Gateway Community College
06-2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Multi-line telephone operation
- Mail distribution
- Office equipment operations
Timeline
Receptionist
Peak Eye Care, SC
04.2025 - 08.2025
Medical Assistant
WI Spine and Pain
02.2025 - 03.2025
Medical Support Assistant
VA Medical Center
10.2022 - 01.2023
Medical Assistant
ProHealth Care
09.2021 - 12.2021
Senior Cancer Center Tech
Froedtert
03.2021 - 07.2021
Certified Medical Assistant
GI Associates
03.2020 - 08.2020
Certified Medical Assistant
QuadMed
08.2017 - 11.2019
Certified Nursing Assistant - undefined
Gateway Community College
Certificate - Medical Assisting
Milwaukee Career College