LaNoah Twiss
Rapid City,South Dakota
Summary
Dedicated and results-driven shift leader with 5 years of experience in the fast-food industry. Skilled in team leadership, customer service, and ensuring efficient operations. Proven track record of running shifts smoothly, training staff, and maintaining a high level of customer satisfaction. Seeking to contribute strong leadership abilities in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
11.2024 - Current
- Trained new employees on safety protocols and standard operating procedures
- Sorted parcels efficiently, ensuring timely processing for outbound shipments.
- Collaborated with team members to optimize parcel flow and reduce delays.
- Minimized package damage by carefully handling fragile items during the sorting process.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Conducted quality checks on sorted parcels before dispatching them for delivery, ensuring customer satisfaction through accurate deliveries.
- Swiftly adapted to changes in parcel volume during peak seasons or holidays, effectively managing workload fluctuations without compromising quality or timeliness.
Shift Leader
Taco Bell
05.2022 - 09.2025
- Lead and manage a team of employees, ensuring shifts run efficiently and meet operational goals.
- Train, mentor, and supervise staff to uphold company standards for service, food quality, and safety.
- Oversee inventory and restock supplies as needed, ensuring availability during peak times.
- Resolve customer complaints swiftly and professionally, maintaining high levels of satisfaction and repeat business.
- Foster a positive team environment that enhances productivity and teamwork.
Crew Member
Taco Bell
05.2020 - 05.2022
- Delivered excellent customer service in various roles including cashier, food prep, and drive-thru.
- Managed multiple tasks simultaneously in a fast-paced environment, ensuring timely service and quality.
- Contributed to maintaining cleanliness and health standards within the restaurant.
- Assisted in meeting daily sales targets and maintaining operational efficiency.
Skills
- Team leadership
- Exceptional Customer Service
- Operational Efficiency
- Staff Training & Development
- Conflict Resolution
- Inventory Management & Restocking
- Time Management & Multitasking
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Shift Leader
Taco Bell
05.2022 - 09.2025
Crew Member
Taco Bell
05.2020 - 05.2022