Lanyce Underwood
Killeen
Summary
Dynamic crew member trainer with expertise in employee training, decision-making, and workplace safety. Proven ability to enhance team performance and operational efficiency through effective motivational techniques and schedule management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
McDonald's Restaurant
Harker Heights, TX
04.2025 - 02.2026
- Trained new crew members on operational procedures and customer service best practices.
- Assisted in maintaining cleanliness and organization of workstations during peak hours.
- Demonstrated food preparation techniques to ensure quality and safety standards.
- Fostered a positive team environment by encouraging communication among crew members.
Shift Manager
Wendys Restaurant
Belton, TX
07.2024 - 04.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory levels, ensuring timely restocking of food and supplies.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
Assistant General Manager
Burger King
San Antonio, TX
01.2024 - 07.2024
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Managed inventory levels, coordinating orders to minimize waste and optimize stock availability.
- Implemented workflow improvements that increased efficiency in food preparation and service delivery.
- Developed staff schedules to ensure optimal coverage during busy shifts while controlling labor costs.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Assistant General Manager
Taco Bell
Round Rock, TX
03.2022 - 01.2024
- Analyzed sales data to identify trends and adjust staffing levels accordingly for peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Collaborated with management on promotional strategies, boosting engagement and sales initiatives in-store.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
Premier High School
Killeen, TX05-2026
Skills
- Health and safety regulations
- Brand awareness
- Staff retention strategies
- Motivational techniques
- Cash handling
- Decision-making
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Documentation and reporting
- Schedule management
- Inventory controls
- Hiring and recruiting
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Verbal and written communication
Certification
- Texas Food Handlers - October 2026
- TABC - October 2026
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Crew Member Trainer
McDonald's Restaurant
04.2025 - 02.2026
Shift Manager
Wendys Restaurant
07.2024 - 04.2025
Assistant General Manager
Burger King
01.2024 - 07.2024
Assistant General Manager
Taco Bell
03.2022 - 01.2024
High School Diploma -
Premier High School