Lao Xiong
B&B Theaters
Bloomington,MN
1
Language
15
years of professional experience
Dynamic Operations Manager with a proven track record, excelling in team leadership and inventory control. Enhanced guest service and operational efficiency, reducing stock shortages during peak periods. Adept at problem-solving and ensuring health and safety compliance, driving exceptional results in fast-paced environments.
Work History
Operations Manager
1 Year 6 Months- Directed daily theater operations, aligning staffing, concessions, and guest service with business demands.
- Scheduled associates to maintain coverage across auditoriums, box office, and concession areas.
- Monitored inventory levels, coordinated replenishment, and reduced stock shortages during peak periods.
- Enforced safety, cleanliness, and brand standards throughout public and back-of-house areas.
Office Manager
8 Years 6 Months- Coordinated daily office operations, ensuring smooth support for store leadership and sales teams.
- Managed schedules, calendars, and internal communications to maintain workflow consistency.
- Processed administrative records, invoices, and documentation with accuracy and confidentiality.
- Supported payroll, timekeeping, and personnel files in alignment with company procedures.
- Monitored inventory records and assisted with order tracking for office and store supplies.
- Resolved customer and employee concerns promptly, reinforcing service standards.
- Organized filing systems, correspondence, and vendor follow-up to improve office efficiency.
Office Manager
5 Years 8 Months- Prepared reports and maintained database entries to support operational decisions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Arts - Performing Arts And Entrepreneur
Skills
Problem-solving
Team leadership
Operations management
Customer service
Inventory management
Employee motivation
Inventory control
Health and safety compliance
Superb time management skills
Languages
Hmong
Native or Bilingual
Timeline
Operations Manager
B&B Theaters
04.2025 - CurrentRead More
Office Manager
Helzberg Diamonds
04.2017 - 10.2025Read More
Office Manager
AACE CHIROPRACTIC
08.2011 - 04.2017Read More
AMDA
Bachelor of Arts from Performing Arts And Entrepreneur
Read More