Lapamela Davis
Fort Worth,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at J&m Customs, excelling in customer relations and office administration. Proven ability to enhance workflow efficiency and improve client satisfaction through effective communication and organization. Skilled in multi-line telephone operation and adept at scheduling appointments to optimize office operations.
Overview
5
5
years of professional experience
Work History
Receptionist
J&m Customs
Mineral Wells, TX
04.2020 - 10.2023
- Greeted and assisted clients, ensuring positive first impressions and customer satisfaction.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Maintained organized front desk operations, contributing to a streamlined workflow.
- Scheduled appointments and coordinated meetings, optimizing daily office activities.
- Processed incoming mail and packages, ensuring timely distribution to relevant staff members.
- Assisted in maintaining office supplies inventory, facilitating uninterrupted operations.
- Collaborated with team members to improve reception processes and enhance visitor experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Conns Home Plus
06.2018 - 04.2020
- Assisted customers with product inquiries and service issues, ensuring timely resolutions.
- Processed transactions efficiently, maintaining accuracy in cash handling and payment processing.
- Collaborated with team members to enhance customer satisfaction through effective communication and problem-solving.
- Utilized CRM software to track customer interactions and follow up on outstanding issues.
- Provided guidance on product features, helping customers make informed purchasing decisions.
- Handled customer complaints professionally, striving for effective resolution within established guidelines.
- Inbound/outbound calls
Education
High School Diploma -
Mineral Wells High School
Mineral Wells, TXMedical Assistant -
College of Healthcare Professions
Ft Worth Tx Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Typing speed
- Documentation and reporting
- Office management
- Tech-Savvy
- Bookkeeping
- Basic accounting
Languages
Spanish
Limited Working
Timeline
Receptionist
J&m Customs
04.2020 - 10.2023
Customer Service Representative
Conns Home Plus
06.2018 - 04.2020
High School Diploma -
Mineral Wells High School
Medical Assistant -
College of Healthcare Professions