Laporcha Washington
Hospitality
Houston,TX
Summary
Authorized to work in the US for any employer.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Resident Assistant
Retirement Center Management
11.2021 - 05.2022
- Responsible for helping residents complete daily tasks
- Duties include overseeing fun activities for residents, assisting residents in eating, bath or do chores and maintaining care records for their facility.
Housekeeping
West Oaks Nursing and Rehabilitation Center
Houston , TX
01.2021 - 09.2021
- As follows are
- Cleaning patients' room in a timely matter
- This allowed me to not only satisfy the patient but also help prevent the patient from getting sick by keeping patients room clean and sanitized
- Responding to supervisors' request in a timely manner
- Keeping all common areas and public setting neat and presentable for guest and staff members
- Keeping perfect attendance.
Housekeeping
Woodspring Suites
07.2020 - 01.2021
- Responsible for cleanliness public area in hotel
- Responsible for cleanliness in guest room
- Greeted and welcomed all hotel guests with a smile
- Responsible for cleanliness pantry, store and housekeeping office
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Sales Associate
Travel Traders
Houston, TX
06.2019 - 02.2020
- Team up with co‑workers to ensure proper customer service
- Promote holiday deals
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures
- Engaging with customers
- Completion of end of day reports and banking
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Process credit card and cash transactions
- Servicing customers and replenishing all stocks
- Worked closely with customer service staff to deliver outstanding service to shoppers throughout shopping and completing purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Home Health Aide
Emmanuel Home Healthcare
Houston, TX
11.2016 - 10.2017
- Oversaw implementation of patient management plans
- Comforted Took patient temperature, pulse, respiration and blood pressure to watch for patient reaction
- Aided Assisted patients with daily personal hygiene tasks by bathing, dressing and grooming patients
- Advised Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Guided Interacted
Housekeeper
Homewood Suites Hotel
Houston, TX
03.2014 - 02.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Visual Merchandiser
Macys Department Store
Houston, TX
10.2012 - 01.2013
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed merchandising strategy to efficiently move overstock.
- Created visual displays to highlight new and featured products.
Education
Associate of Science - Associate of Science
Lone Star College
2700 WW Throne Dr 06.2018 - 01.2025
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GED
Northside High School
Skills
Hotel Experience Advanced
Caregiving intermediate
Food Preparation
Barista Experience
LaundryCoffee ExperienceFood ServiceRetail
Housekeeping Advanced
Additional Information
Some gaps in my resume are due to, having child and college classes as well as doctor’s appointments.
I am highly knowledgeable in the hospitality field and great at cross training upon a companies request.
I am a punctual person and a fair person.
Timeline
Resident Assistant
Retirement Center Management
11.2021 - 05.2022
Housekeeping
West Oaks Nursing and Rehabilitation Center
01.2021 - 09.2021
Housekeeping
Woodspring Suites
07.2020 - 01.2021
Sales Associate
Travel Traders
06.2019 - 02.2020
Associate of Science - Associate of Science
Lone Star College
06.2018 - 01.2025
Home Health Aide
Emmanuel Home Healthcare
11.2016 - 10.2017
Housekeeper
Homewood Suites Hotel
03.2014 - 02.2015
Visual Merchandiser
Macys Department Store
10.2012 - 01.2013
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GED
Northside High School