LaPorsha Braxton
Phoenix,AZ
Summary
Seasoned professional with a proven track record in account management and problem resolution, honed at JP Morgan Chase. Expert in Microsoft Office, demonstrating professionalism and strategic planning to enhance customer satisfaction. Achieved significant improvements in client relations by developing efficient service protocols and effectively managing financial transactions.
Overview
14
14
years of professional experience
Work History
Overnight Stocker
Walmart
Mesa, AZ
06.2023 - Current
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Walmart
Mesa
06.2023 - 06.2023
Account Specialist
JP Morgan Chase
Tempe, AZ
04.2020 - 06.2022
- Developed and maintained accurate records of client accounts and financial transactions
- Utilized various accounting software to manage client accounts and financial transactions
- Researched and resolved customer inquiries and disputes
- Negotiated payment plans with customers in order to collect past due accounts
- Maintained a positive working relationship with vendors and customers
- Provided customer service regarding credit card processes and procedures
Collection Agent
Regional Acceptance Corporation
tempe, Az
01.2018 - 03.2020
- Analyzed financial data to determine the best course of action for collecting debt
- Updated customer accounts with payment information and other relevant data
- Maintained a high level of customer service and satisfaction
- Processed customer payments and adjustments accurately and efficiently
Customer Care Service Representative
LogistiCare
tempe, AZ
01.2011 - 08.2015
- Responded to customer inquiries and provided assistance as needed
- Developed and maintained strong working relationships with both customers and drivers
- Developed comprehensive customer service protocols, resulting in improved customer satisfaction
- Answered customer questions and provided accurate information regarding products and services
- Handled customer escalations with professionalism and tact
Education
High School Diploma - General studies
Phoenix, AZ10.2011
Skills
- Account Management
- Microsoft Office
- Inbound Calls
- Problem Resolution
- Professionalism
- Business & Strategic Planning
- Display organization
- Product assembly
Timeline
Overnight Stocker
Walmart
06.2023 - Current
Walmart
Mesa
06.2023 - 06.2023
Account Specialist
JP Morgan Chase
04.2020 - 06.2022
Collection Agent
Regional Acceptance Corporation
01.2018 - 03.2020
Customer Care Service Representative
LogistiCare
01.2011 - 08.2015
High School Diploma - General studies
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