Porsche Williams
Meridian,MS
Summary
Dedicated and empathetic customer service professional with over 5 years of experience in case management, client relations, and crisis resolution. Proven ability to communicate effectively across diverse populations, handle high-pressure situations, and provide compassionate, solutions-focused support. Strong background in remote service delivery, conflict de-escalation, and detailed documentation. Adept at multitasking and maintaining professionalism while ensuring customer satisfaction and team collaboration. Seeking to leverage these strengths in a remote overnight Senior Customer Service Advisor role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Canopy Children’s Solution
Meridian, MS
09.2021 - Current
- Assessing service needs and linking the child and family with a range of social educational, vocational, recreational, and other related wrap around services based on family needs.
- Serve as an adult role model who work collaboratively with the family in creating a supportive environment addressing the basic needs of the child and family through referral, education and skill development.
- Completes week ISP reviews, monitors and documents progress towards service goals.
Wraparound Facilitator
Canopy Children Solutions
Meridian, MS
12.2019 - 09.2021
- Mobilize resources and talents from a variety of sources to address the needs of children/youth with complex mental health challenges and their family.
- Responsible for engaging the family and developing a strength based relationship to identify, create and build a supportive Child and Family Team for the purpose of developing a single plan of care in accordance with high fidelity and quality wrap around practice.
- Obtain Certified Community Support Specialist Certificate within 90 days of hire.
Child and Family Protection Specialist
Mississippi Department of Child Protection Services
Meridian, MS
04.2018 - 12.2019
- Assist in the investigation process of reports of neglect, abuse, or exploitation of children and/or vulnerable adults.
- Addresses legal issues, such as child abuse and neglect, assist with hearings, and provide testimony to inform custody arrangements.
- Maintains case history records and prepares reports.
- Develops and reviews service plans in consultation with clients and community partners.
- Coordinate Services with Mental Health professional or other health professionals, such as doctors, nurses, and/or social workers.
Mississippi Department of Rehabilitation Services
01.2017 - 05.2017
- Assisted with providing appropriate and comprehensive services to Mississippians with disabilities in a timely and effective manner.
- Assisted with connecting individuals to programs and services to gain employment, retain employment, and to live more independently.
Education
Bachelor of Social Work - undefined
Mississippi State University
Meridian, MS05.2017
Associate of Arts and Science - undefined
East Central Community College
Decatur, MS05.2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Positive attitude
- Conflict resolution
- Email and telephone etiquette
Certification
- Certified Passenger Safety Technician
- Certified Community Support Specialist
Timeline
Case Manager
Canopy Children’s Solution
09.2021 - Current
Wraparound Facilitator
Canopy Children Solutions
12.2019 - 09.2021
Child and Family Protection Specialist
Mississippi Department of Child Protection Services
04.2018 - 12.2019
Mississippi Department of Rehabilitation Services
01.2017 - 05.2017
Bachelor of Social Work - undefined
Mississippi State University
Associate of Arts and Science - undefined
East Central Community College