LaPortia Young
Albany,GA
Summary
Dynamic leader with proven expertise in enhancing customer service and exceeding performance goals. At Rainbow Shops, spearheaded initiatives that significantly improved workflow and team communication, fostering a positive and efficient work environment. Skilled in operations management and team motivation, adept at driving sales growth and staff development. Achieves excellence through strategic planning and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rainbow Shops
09.2024 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Rue 21
06.2022 - 09.2024
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Dollar General Market
01.2018 - 09.2020
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Diploma - Cosmetology
Albany Technical College
Albany, GA12.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Sales growth
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Budgeting and finance
- Meeting facilitation
- Consulting
- Succession planning
- Team collaboration
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
Timeline
Assistant Manager
Rainbow Shops
09.2024 - Current
Assistant Manager
Rue 21
06.2022 - 09.2024
Assistant Manager
Dollar General Market
01.2018 - 09.2020
Diploma - Cosmetology
Albany Technical College
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