Laprecious Dawkins
Tallahassee,FL
Summary
Customer Service Representative with over 5 years of experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Willis Towers Watson
08.2023 - Current
- Address client inquiries and resolve issues promptly, maintaining a high standard of customer service
- Cultivate in-depth knowledge of insurance products to provide accurate and effective support
- Uphold exceptional service delivery standards through diligent client support and engagement
Customer Service Associate
Lowe's Home Improvement
09.2022 - 08.2023
- Deliver exceptional service to foster strong customer relationships
- Conduct thorough audits of inventory and sales data to ensure accuracy
- Educate customers on product features and pricing, handle returns, and maintain appropriate stock levels for improved shopping experience
Team Leader
Whataburger
06.2020 - 09.2022
- Coordinated inventory management and supply ordering, ensuring accuracy in tracking and timely receipt of deliveries
- Directed recruitment and training efforts, enhancing team performance and adherence to service quality standards
- Designed shift schedules, improving staff allocation and operational workflow while maintaining compliance with hygiene and safety regulations
Senior Customer Service Representative
Northgate Arinso
09.2019 - 06.2020
- Facilitated the training of new customer service representatives to enhance their proficiency in managing customer inquiries and issues
- Researched customer accounts to inform and resolve concerns, while staying current with company updates and service improvements
Customer Service Representative
North Gate Arinso
09.2018 - 09.2019
- Resolved customer issues and proficiently handled returns, achieving consistently high satisfaction rates
- Partnered with colleagues to refine customer service approaches, contributing to an elevated client experience
Education
Associate of Science -
Tallahassee Community College
Tallahassee, FL05.2025
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05.2017
Skills
- Microsoft Office
- Communication Skills
- Customer Service
- Supervising Experience
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Complaint resolution
- Call Center Operations
- Call Management
- Workload balancing
Timeline
Customer Service Rep
Willis Towers Watson
08.2023 - Current
Customer Service Associate
Lowe's Home Improvement
09.2022 - 08.2023
Team Leader
Whataburger
06.2020 - 09.2022
Senior Customer Service Representative
Northgate Arinso
09.2019 - 06.2020
Customer Service Representative
North Gate Arinso
09.2018 - 09.2019
Associate of Science -
Tallahassee Community College
High School Diploma -
Amos P. Godby High School
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