Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lapric Tillman

Brookhaven,MS

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different areas and flexible with changing business needs.

Overview

15
15
years of professional experience

Work History

Cashier/Stocker

Hobby Lobby
10.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Team Lead Supervisor

ProVantage Corporate Solution
10.2017 - 10.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Housekeeping Attendant

Comfort Inn
09.2017 - 10.2017
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Assistant Store Manager

McDonald’s
03.2014 - 09.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.

Cashier/Stocker

Dollar General
02.2011 - 06.2011
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Cashier/Stocker

Family Dollar
08.2010 - 01.2011
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Led Better Management
05.2008 - 08.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Diploma - General Studies

Franklin County High School
Meadville, MS
05.2010

Skills

  • Sales Expertise
  • Product Knowledge
  • Cash Management
  • Till Counting
  • Money Handling
  • Staff Training
  • Time Management Skills
  • Order Taking
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • Refunds and Exchanges

Timeline

Cashier/Stocker

Hobby Lobby
10.2022 - Current

Team Lead Supervisor

ProVantage Corporate Solution
10.2017 - 10.2022

Housekeeping Attendant

Comfort Inn
09.2017 - 10.2017

Assistant Store Manager

McDonald’s
03.2014 - 09.2017

Cashier/Stocker

Dollar General
02.2011 - 06.2011

Cashier/Stocker

Family Dollar
08.2010 - 01.2011

Cashier

Led Better Management
05.2008 - 08.2008

Diploma - General Studies

Franklin County High School

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Lapric Tillman