LaPrill O'Brien
Lake Havasu
Summary
Detail-oriented front desk guest service agent with a proven track record in managing smooth check-in and check-out processes. Strong teamwork skills and patience contribute to effective collaboration with housekeeping and maintenance to enhance guest satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Guest Service Agent
WorldMark by Wyndham
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing smooth check-in and check-out process.
- Collected room deposits, fees, and payments
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Managed multi-line phone system effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Cashier Assistant
Dollar General Store
02.2020 - Current
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Operated cash register efficiently, processing various payment methods accurately.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained cleanliness and organization of checkout area, enhancing store presentation.
- Stocked merchandise on shelves and displays, supporting inventory management efforts.
- Helped customers complete purchases, locate items, and join reward programs.
- Bagged items securely to minimize breakages and reduce losses.
- Replenished shelves regularly to meet customer demand and maximise sales.
Certified Group Fitness Instructor
Anytime Fitness
05.2014 - Current
- Led diverse group fitness classes, adapting routines to accommodate various skill levels and fitness goals.
- Developed engaging workout programs that enhanced member participation and retention rates.
- Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
- Maintained a strong rapport with clients through consistent communication, feedback, and encouragement.
- Continuously expanded professional knowledge through ongoing education workshops and certifications, enhancing instruction quality in the process.
- Improved overall client satisfaction by providing personalized attention and modifications for individual abilities and goals.
- Educated clients on proper exercise techniques, promoting safety and injury prevention during workouts.
Education
Associate of Arts - Psychology
Mohave Community College
Kingman, AZ05-2011
Skills
- Reservation management
- Complaint handling
- Guest relations
- Patience and tolerance
- Teamwork and collaboration
- Credit and cash payments
Timeline
Front Desk Guest Service Agent
WorldMark by Wyndham
12.2023 - Current
Cashier Assistant
Dollar General Store
02.2020 - Current
Certified Group Fitness Instructor
Anytime Fitness
05.2014 - Current
Associate of Arts - Psychology
Mohave Community College