La'Quaine Hurd
Springfield Gardens,NY
Summary
Dynamic and detail-oriented professional with extensive experience in warehouse management and office administration, particularly at PepsiCo. Proven track record of enhancing quality assurance processes and streamlining project management, resulting in significant improvements in inventory accuracy and operational efficiency. Expertise in time management and clerical support, combined with a strong ability to foster positive customer experiences and train team members for optimal performance. Recognized for exceptional conflict resolution, communication, and problem-solving skills, consistently driving customer satisfaction and loyalty through a proactive and empathetic service approach.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
RaMed Studios
Jamaica, NY
09.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call and email correspondence to ensure timely responses.
- Documented customer interactions in CRM system for improved service tracking.
- Collaborated with team members to streamline processes and enhance service delivery.
Warehouse Assistant
PepsiCo
Atlanta, GA
05.2022 - 11.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Worker
Silver Line Building Brands
Atlanta, GA
05.2020 - 12.2021
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
Front Desk Receptionist
Holiday Inn Lake Charles W-sulphur
Lake Charles, LA
05.2020 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Warehouse Worker
MSN Air Service
New York, NY
09.2019 - 12.2019
- Loaded, unloaded, and moved material to and from storage and production .
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Dinthill Technical High School
Jamaica06.2018
Skills
- Detail-oriented analysis
- Effective time management
- Quality control management
- Project coordination
- File Management
- Office Administration
- Administrative assistance
Timeline
Customer Service Representative
RaMed Studios
09.2023 - Current
Warehouse Assistant
PepsiCo
05.2022 - 11.2022
Warehouse Worker
Silver Line Building Brands
05.2020 - 12.2021
Front Desk Receptionist
Holiday Inn Lake Charles W-sulphur
05.2020 - 06.2020
Warehouse Worker
MSN Air Service
09.2019 - 12.2019
High School Diploma -
Dinthill Technical High School
Bachelor of Science - Exercise Science
Kennesaw State University