La'Quantae Falls
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
4
4
years of professional experience
Work History
Experience Ambassador
Sentral Sobro
Nashville, TN
05.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Retail Associate
Dicks Sporting Goods
Nashville, TN
07.2020 - 04.2023
- Have received numerous 'Employee of Month' awards, along with 'Employee of Year'.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Associate of Arts - Journalism, Broadcast
Nashville State Community College, Nashville
12.2021
High School Diploma -
Hillwood High School
Nashville, TN05.2020
Skills
- Exceptional Communication
- Customer Service
- Flexible Schedule
- Issue Resolution
- Knowledge of Local Area
- Problem-Solving
- Teamwork and Collaboration
- Relationship Building
Awards Activities
- I received "Employee of the Year" at Dick's Sporting Goods in my second year of working with them.
- I received "Employee of the Month" December 2021/March 2022 at Dick's Sporting Goods.
- I was a part of a Church group called YoungLife Organizations.
- I was in a NECAT internship in the 11th and 12th grade at Nashville Community College.
- Within my first month working at Sentral I received a bonus getting awarded most reviews mentioned for the month
Timeline
Experience Ambassador
Sentral Sobro
05.2023 - Current
Retail Associate
Dicks Sporting Goods
07.2020 - 04.2023
Associate of Arts - Journalism, Broadcast
Nashville State Community College, Nashville
High School Diploma -
Hillwood High School
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