Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQuante Watts

Shreveport,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Swab Assistant

LSU Health Shreveport
Shreveport, LA
10.2021 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Ensured accuracy of all data entered into computer system.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
  • Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Collected specimens from high risk individuals for further laboratory analysis as directed by physicians.
  • Ensured all equipment used during swabbing processes was properly sterilized between patients.
  • Prepared specimens for laboratory analysis by accurately labeling each sample according to protocol.

Customer Service Representative

Circle K
Shreveport, LA
08.2020 - 10.2021
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Balanced cash drawers at the end of each shift.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.

Customer Service Representative

General Dynamic Information Technology
Bossier City, LA
01.2020 - 03.2020
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Resolved customer complaints promptly and professionally.
  • Diagnosed hardware, software, and network problems using established methods.
  • Utilized remote access tools to provide assistance to customers.
  • Managed multiple tasks simultaneously while adhering to quality standards set forth by the company.
  • Researched required information using available resources.
  • Provided technical advice to customers in response to inquiries about products or services.
  • Escalated complex cases to appropriate technical staff when necessary.

Call Center Representative

Teleperformance USA
Shreveport, LA
02.2015 - 11.2019
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Offered additional products or services to enhance customer experience.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

Green Oaks Performing Arts Academy
Shreveport, LA
05-2009

Associate of Applied Science - Nursing

Bossier Parish Community College
Bossier City, LA

Skills

  • Data Confidentiality
  • Time Management
  • Data Entry
  • Fast Learner
  • Computer Skills
  • Verbal and written communication
  • Relationship Building
  • Team Collaboration
  • Administrative Support
  • Positive and professional

Timeline

Swab Assistant

LSU Health Shreveport
10.2021 - Current

Customer Service Representative

Circle K
08.2020 - 10.2021

Customer Service Representative

General Dynamic Information Technology
01.2020 - 03.2020

Call Center Representative

Teleperformance USA
02.2015 - 11.2019

High School Diploma -

Green Oaks Performing Arts Academy

Associate of Applied Science - Nursing

Bossier Parish Community College

Similar Profiles

CREATE PROFILE
LaQuante Watts