LaQuarie Russell
Hitchcock
Summary
Dynamic Patient Services Coordinator at Community Health Choice with proven expertise in insurance verification and exceptional customer service. Achieved above-average quality scores while managing high-volume calls. Adept at problem-solving and data entry, fostering strong relationships with members and providers to enhance overall satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator
Community Health Choice
Houston
09.2024 - 12.2024
- Maintained high-volume medical-related calls, ensuring above-average scores on quality and care.
- Resolved members queries for Medicaid Claims
- Handled 60 to 80 inbound and outbound calls daily to members, along with providers and physicians, to verify insurance and set appointments.
- Maintained up to date member information
School Age Teacher
Excellence Academy
Dickinson
03.2024 - 09.2024
- Implemented multiple methods to improve student educational success.
- Instructed small groups of students according to their skill level or grade level.
- Utilized educational technology to enhance teaching and learning experiences.
Door Dash Driver
Door Dash
Houston
03.2021 - 03.2024
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Transported food orders from local restaurants to customers' homes or offices efficiently and on time.
- Maintained a positive and professional demeanor when interacting with customers, ensuring high level satisfaction
Early Childhood Teacher
Space Family Ince
Houston
02.2019 - 03.2021
- Built and strengthened positive relationships with students, parents, and teaching staff
- Read stories to children and taught painting, drawing, and crafts
- Assessed children's abilities, strengths, interest, and needs through observations
Education
High School Diploma -
Los Angeles Southwest Middle College
Los Angeles, CA05-1994
Skills
- Microsoft Word, Excel, QNYX, OICS, Salesforce, Cactus
- Insurance verification
- Basic Clerical Knowledge,
- Problem solving
- Data entry
- Customer service
Timeline
Patient Services Coordinator
Community Health Choice
09.2024 - 12.2024
School Age Teacher
Excellence Academy
03.2024 - 09.2024
Door Dash Driver
Door Dash
03.2021 - 03.2024
Early Childhood Teacher
Space Family Ince
02.2019 - 03.2021
High School Diploma -
Los Angeles Southwest Middle College
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