Laquavia Smith
Lake Mary
Summary
Experienced professional dedicated to delivering exceptional results and driving efficiency. Excited to bring a diverse skill set and specialized knowledge to an innovative organization focused on growth and advancement. Passionate about making a meaningful impact and exceeding expectations in a dynamic work environment that fosters creativity and forward thinking.
Overview
10
10
years of professional experience
Work History
Patient Specialist
Florida Cancer Specialists
02.2024 - Current
- Handles most clerical duties associated with
- Schedule patients for upcoming appointment dates
- Send and receive patient referrals
- Keep patients insurance benefits up to date.
- Assisted in coordinating diagnostic tests, obtaining prior authorizations from insurance companies when needed.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Responsible for monitoring and collecting financial Obligations for patients.
- Participated in ongoing training workshops to stay current on industry trends and enhance professional skills.
Operations Coordinator
Credentia
04.2022 - 01.2024
- Prepared and process documentation for potential Nurse Aide activities as needed.
- Monitored active state compliance in relation to Nurse Aide registries and testing.
- Scheduled exams per applicable state requirements.
- Managed workflows associated with grievances, accommodation's and quality assurance dept.
- Maintained clear and consistent communication with leadership.
- Provided reports to management as requested.
Patient Ambassador
Morrison Healthcare
02.2018 - 04.2022
- Conducted all new admission visits to all assigned units within a timeframe established by unit leadership and patient experience leadership.
- Advocated for, respond to and communicate patient care concerns in real-time with all service lines and/or interdisciplinary teams.
- Supported client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience program.
- Ensured that all employees demonstrate exceptional hospitality towards patients and customers.
- Helped to analyze, interpret and distribute third party survey and TSS internal data for patient satisfaction survey results.
Client Experience Coordinator
Medxcel
03.2015 - 02.2018
- Processed emergency management requests through escalation to key stakeholders within leadership teams throughout the company.
- Used telephone system to manage incoming calls, emails, and voicemails in a timely, professional, and courteous manner.
- Determined and assigned the level of priority and category of the call and entered the data into a case management work order system for scheduling purposes.
- Exercised proper professional judgement in stressful situations, Entered response information into the work order system and addressed all levels of leadership within the necessary organization.
- Used resources to provide accurate information to customers.
- Utilized CRM software to track customer interactions and maintain accurate records.
Education
Associate of Arts -
Seminole State College
Altamonte Springs, Florida05.2025
High School Diploma -
Workforce Advantage Academy
Orlando, FL06-2014
No Degree - Clinical Medical Assistant + Phlebotomy
MedCerts
Orlando, FL01-2026
Skills
- Proficient in Microsoft Office
- Proficient in Word
- Advanced Excel proficiency
- Email management
- Presentation design
- WordPerfect X3
- Excellent interpersonal relations
- Delivers results in high-pressure environments
- Excellent leadership skills
LANGUAGES
English
Timeline
Patient Specialist
Florida Cancer Specialists
02.2024 - Current
Operations Coordinator
Credentia
04.2022 - 01.2024
Patient Ambassador
Morrison Healthcare
02.2018 - 04.2022
Client Experience Coordinator
Medxcel
03.2015 - 02.2018
Associate of Arts -
Seminole State College
High School Diploma -
Workforce Advantage Academy
No Degree - Clinical Medical Assistant + Phlebotomy
MedCerts
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