Laque Jefferson
Vero Beach,USA
Summary
Sales professional with proven success at PepsiCo, specializing in customer service and relationship management. Demonstrated ability to solve problems and implement effective sales strategies, consistently meeting performance targets. Strong organizational skills and adaptability contribute to efficient inventory management and high customer satisfaction rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Large Store Format Sales Relief Representative
PepsiCo
Melbourne, FL
03.2024 - Current
- Delivered exemplary customer service by addressing product and service inquiries.
- Identified cross-selling opportunities to enhance sales and customer engagement.
- Assisted customers with order placement, processing returns, exchanges, and refunds.
- Utilized strong problem-solving skills to resolve complex customer inquiries.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Collaborated with team members to streamline customer service processes.
- Achieved daily performance goals consistently set by management.
Alcohol Sales/Driver Representative
Blue Cloud Distribution
Melbourne, FL
02.2023 - 03.2024
- Cultivated and strengthened relationships with up to 300 accounts to maximize HARD MTN DEW sales.
- Executed daily call schedules for assigned sales routes to optimize coverage.
- Solicited new business through cold calling, bolstering revenue and distribution in territory.
- Enhanced brand visibility by utilizing effective display positioning and point of sale materials.
- Maintained brand standards for pricing, shelf placement, and product visibility across accounts.
- Surveyed retail execution to evaluate distribution, displays, and advertising features.
- Advanced PepsiCo’s market presence through strategic planning and communication initiatives.
Sales Representative - Large Grocery
Pepsico
Melbourne, FL
04.2022 - 02.2023
- Served as primary store-level salesperson for large format accounts, including supermarkets and mass merchants.
- Generated sales by building customer relationships, identifying opportunities, and conducting business reviews.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Rotated and stocked products on shelves, displays, coolers, and backrooms.
- Executed displays, builds, and promotions to drive product visibility and sales performance.
Sales Merchandiser
Coca-Cola
Fort Pierce, FL
04.2019 - 04.2022
- Maintained professional relationships with co-workers, customers, and shoppers.
- Ensured inventory levels and company assets met merchandising standards.
- Placed accurate orders per ad calendar to sustain inventory levels.
- Adjusted orders based on market conditions and trends.
- Managed back stock inventory and addressed trade breakage effectively.
- Met customer service expectations through proactive communication and problem resolution.
- Organized backroom inventory systematically for efficient access.
- Maintained cleanliness of equipment, sales floor, and storage areas.
Large Store Account Manager
Coca-Cola
Fort Pierce, FL
01.2019 - 04.2019
- Managed customer accounts using handheld equipment to maintain optimal inventory levels.
- Ensured compliance with company merchandising standards through effective product needs assessment.
- Placed and transmitted orders aligned with geographic sales routes for timely fulfillment.
- Facilitated incremental displays and equipment placements while promoting dealer compliance.
- Sold innovative brands and packages to existing customers, driving revenue growth.
- Communicated account activity updates to relevant stakeholders for enhanced coordination.
Merchandiser
Coca-Cola
Fort Pierce, FL
08.2017 - 01.2019
- Ensured Coca-Cola products remained stocked on store shelves for optimal visibility.
- Executed product rotation to maintain freshness and quality.
- Created and restocked displays, enhancing product promotion and visibility.
- Monitored stock levels to prevent shortages and facilitate timely replenishment.
- Utilized handheld computers to enter orders and stock data efficiently.
- Collaborated with sales representatives to support promotional efforts as needed.
- Visited designated store locations regularly to assess product placement and availability.
- Distributed marketing materials to promote brand awareness and engage customers.
Non-Con Order Filler
Walmart Distribution
Fort Pierce, FL
11.2016 - 08.2017
- Operated forklifts, pallet jacks, and hand trucks to transport merchandise efficiently.
- Stocked shelves and racks with new and transferred items, ensuring accurate placement.
- Followed orders precisely to select correct items, sizes, and quantities.
- Maintained clear and clean aisles during restocking to enhance safety and accessibility.
Messenger/Driver
Brinks
West Palm Beach, FL
10.2014 - 08.2016
- Reduced theft and mishandling risks, enhancing overall security for employees and customers.
- Increased operational efficiency, directing resources towards more productive activities.
- Provided greater visibility into operations, facilitating informed decision-making.
- Achieved cost savings while optimizing time management across processes.
Education
Business Supervision And Management Certificate -
05.2025
High school diploma - Business Supervision And Management
Sebastian River High School
Sebastian, FL05.2009
Skills
- Problem solving and critical thinking
- Customer service
- Sales strategy
- Time management
- Relationship building
- Team collaboration
- Effective communication
- Flexibility and adaptability
- Organizational skills
Certification
Business Supervision And Management Certificate, 05/01/09
CDL CLASS A LICENSE J219-219-64-300-0
Timeline
Large Store Format Sales Relief Representative
PepsiCo
03.2024 - Current
Alcohol Sales/Driver Representative
Blue Cloud Distribution
02.2023 - 03.2024
Sales Representative - Large Grocery
Pepsico
04.2022 - 02.2023
Sales Merchandiser
Coca-Cola
04.2019 - 04.2022
Large Store Account Manager
Coca-Cola
01.2019 - 04.2019
Merchandiser
Coca-Cola
08.2017 - 01.2019
Non-Con Order Filler
Walmart Distribution
11.2016 - 08.2017
Messenger/Driver
Brinks
10.2014 - 08.2016
Business Supervision And Management Certificate -
High school diploma - Business Supervision And Management
Sebastian River High School
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