LaQueesha Jackson
Dacula,GA
Summary
Accomplished, versatile, goal-oriented Business and Human Resources professional with over 20+ years of experience in Customer Service. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
West Shore Home
09.2023 - Current
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone
- Order necessary parts through manufacturers and scheduling service visits when needed
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
Customer Solutions Specialist
PayPal
01.2022 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used strong product knowledge and problem-solving skills to assist customers with their accounts.
- Achieved a 95% Customer Satisfaction rate by continuously providing excellent customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Casino Cage Supervisor
Potawatomi Bingo Casino
05.1998 - 09.2021
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
Education
Associate of Applied Science - Human Resources Management
Waukesha County Technical College
Pewaukee, WIAssociate of Applied Science - Business Management
Milwaukee Area Technical College
Milwaukee, WI05.2015
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Strong Analytical and Problem Solving Skills
- Problem Resolution
Timeline
Customer Service Specialist
West Shore Home
09.2023 - Current
Customer Solutions Specialist
PayPal
01.2022 - 09.2023
Casino Cage Supervisor
Potawatomi Bingo Casino
05.1998 - 09.2021
Associate of Applied Science - Human Resources Management
Waukesha County Technical College
Associate of Applied Science - Business Management
Milwaukee Area Technical College
Similar Profiles
Jared RunningenJared Runningen
Installation Trainer at West Shore HomeInstallation Trainer at West Shore Home
Alex MurphyAlex Murphy
Pre-Installation Technician at West Shore HomePre-Installation Technician at West Shore Home
Alexander HochAlexander Hoch
Warehouse Associate at West Shore HomeWarehouse Associate at West Shore Home