LaQueria Peterkin
Raeford,NC
Summary
Professional with experience in patient registration and administrative support, prepared for this role. Adept at managing patient information, processing registrations, and ensuring accurate data entry. Strong focus on team collaboration and adaptability with changing needs. Known for reliability, effective communication, and exceptional problem-solving skills.
Overview
7
7
years of professional experience
Work History
Registration Representative
First Health Moore Regional Hospital
Pinehurst, NC
09.2023 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Technical Support Representative
Apple
07.2022 - 08.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
AT&T Expert
Best Buy
Aberdeen, NC
10.2018 - 06.2022
- Deliver profitability by achieving revenue, margin, solutions and operational targets
- Perform activation and device setup
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Front Desk Agent
Red Roof Inn
Oxon Hill, MD
08.2017 - 09.2018
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Streamlined front desk operations for improved efficiency and faster service delivery
- Maintain a clean and neat front desk area
Education
High School Diploma -
Hoke County High School
Raeford, NC05.2013
Associate of Science - Health Information Technology
Sandhills Community College
Pinehurst, NC05-2027
Skills
- Leadership Skills
- Communication Skills
- Advanced Computer Skills
- Record keeping
- Active listening
- Problem-solving
- Insurance procedures
- Cross-functional teamwork
- HIPAA compliance
- Daily operations management
Timeline
Registration Representative
First Health Moore Regional Hospital
09.2023 - Current
Technical Support Representative
Apple
07.2022 - 08.2023
AT&T Expert
Best Buy
10.2018 - 06.2022
Front Desk Agent
Red Roof Inn
08.2017 - 09.2018
High School Diploma -
Hoke County High School
Associate of Science - Health Information Technology
Sandhills Community College