LaQuesha Jackson
Houston,TX
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Committed and hardworking in a customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
S4 Communications
Houston, TX
01.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Customer Service Representative
Teleperformance USA
Dallas, TX
09.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Science - Pre-Medicine
University of Houston
Houston, TX01.2023
Bachelor Of Science - Pre-Medicine
Hardin-Simmons University
Abilene, TX08.2022
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX06.2019
Skills
- Persuasive Selling
- Guest Satisfaction
- Warm and Friendly
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Stress Tolerance
- Phone Inquiries
- Anticipating Guest Needs
Timeline
Customer Service Sales Representative
S4 Communications
01.2023 - Current
Customer Service Representative
Teleperformance USA
09.2021 - 11.2022
Bachelor Of Science - Pre-Medicine
University of Houston
Bachelor Of Science - Pre-Medicine
Hardin-Simmons University
High School Diploma -
Wilmer-Hutchins High School