Laquiecia Roberts
St. Petersburg,FL
Summary
Proven CNA and cashier with a track record of enhancing patient satisfaction and streamlining checkout processes. At Lexington Health and Rehab, demonstrated exceptional patient care and vital signs monitoring, coupled with unparalleled compassion and empathy. Excelled in customer service and problem-solving, ensuring high accuracy in transactions. Skilled in critical thinking and active listening, consistently improving operational efficiency and patient well-being.
Overview
8
8
years of professional experience
Work History
Cna
Lexington Health and Rehab
06.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cna
Bon Secours Healthcare System
07.2019 - 03.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
Cashier
Publix
04.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Checkers
03.2017 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Northeast High School
Saint Petersburg, Fl06.2018
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Cna
Lexington Health and Rehab
06.2023 - Current
Cna
Bon Secours Healthcare System
07.2019 - 03.2022
Cashier
Checkers
03.2017 - 04.2018
Cashier
Publix
04.2016 - 04.2019
High School Diploma -
Northeast High School
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