LaQuiesha McLean
Rosenberg
Summary
Professional customer skills with strong customer service, communication, and organizational skills. Experienced in managing multiple responsibilities within a short amount of time while still keeping up accuracy and consistency. A dependable team player who constantly maintains positive relationships while maintaining a professional level. Adapts quickly to new tasks and daily challenge .
Overview
18
18
years of professional experience
Work History
Lead waitress
Waffle House
Rosenberg
08.2013 - Current
- Supervised waitstaff to ensure efficient service and guest satisfaction.
- Trained new employees on menu items and customer service standards.
- Communicated daily specials and promotions to guests and staff effectively.
- Managed table assignments to optimize seating and minimize wait times.
- Handled customer complaints with professionalism and prompt resolution.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer payments accurately using point-of-sale systems.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed customer concerns quickly to enhance experience.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Cashier
Citi Trends
Fayetteville
01.2011 - 07.2012
- Processed customer transactions efficiently at point of sale.
- Managed cash register and balanced daily receipts accurately.
- Assisted customers with product inquiries and selection guidance.
- Handled customer complaints professionally and resolved issues promptly.
- Monitored inventory levels and restocked merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
3rd key holder (assistant to assistant manager)
Dollar general
Fayetteville
06.2008 - 02.2010
- Assisted in daily store operations and maintained a clean, organized environment.
- Supervised cashiers during peak hours to ensure efficient customer service.
- Trained new employees on store policies and customer interaction techniques.
Education
Seventy First High School
Fayetteville, NCSkills
- Attention to detail
- Conflict resolution
- Strong leadership
- Staff supervision
- Customer service
- Complaint resolution
- Guest relations
- Team collaboration
- Effective communication
- Problem solving
References
References available upon request.
Timeline
Lead waitress
Waffle House
08.2013 - Current
Cashier
Citi Trends
01.2011 - 07.2012
3rd key holder (assistant to assistant manager)
Dollar general
06.2008 - 02.2010
Seventy First High School