LaQuindra Taylor
North Charleston,SC
Summary
An experienced and driven office administrative professional within the customer service field that is willing to utilize my outstanding communication skills, advance technology, appointment scheduling, insurance billing, time management, and assisting customers in a professional manner. My training and real world experience has overcome any challenges or obstacles I may face. Im open to learning new task proficiently and quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager Office Administrator
Gladden B&B
Charleston SC
04.2021 - Current
- Oversee the day-to-day operations of assigned properties
- Data entry into Quickbooks (assist bookkeeper)
- Handle tenant inquiries and resolve any issues or complaints in a timely manner
- Conduct regular property inspections to ensure compliance with safety and maintenance standards
- Coordinate and schedule property maintenance and repairs
- Maintain accurate and up-to-date property records, including leases, contracts, and tenant information Assist in managing client relations, including responding to inquiries and resolving issues promptly
- Coordinate property maintenance and repairs with vendors and maintenance staff
- Conduct property inspections and ensure compliance with safety standards
- Assist in leasing activities, including showing units to prospective tenants and processing applications
- Support the Office Manager in administrative tasks such as rent collection, lease preparation, and record-keeping
Customer Service Representative
Charleston ENT
03.2018 - 06.2021
- Scheduling and confirming appointments for patients
- Canceling Appointment
- Answer all incoming calls
- Sort out patients referrals and take actions that's needed.
- Assist with filling prescriptions for patients
Customer Service Representative
Equinox 2 INC(Seasonal)
09.2019 - 01.2021
- Perform inbound/outbound phone calls and emails then document accordingly.
- Provide customers with instructions, troubleshooting assistance, and processing of warranty claims.
- Package up parts to send out to customers and label/ship as needed with FedEx and USPS.
- Communicate with all different types of individuals while maintaining a strong customer focus.
- Maintain and keep organized parts and work area.
Customer Service Expert
T-Mobile
North Charleston, SC
02.2014 - 02.2018
- Customer Service Expert-Conduct inbound and outbound accounts calls to assists customers with their accounts
- Answer a variety of billing questions
- Collect payments over the phone using a variety a payment methods
- Document and update records in required system
- Streamlined processes for improved efficiency in handling customer inquiries.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Led team meetings to discuss ongoing challenges and develop innovative solutions for improved results.
Education
General Equivalency -
Stratford High School
Goose Creek, SC05.2007
Skills
- Leadership
- Bookkeeping
- Problem Solving
- MS Office, Word Outlook, Excel, Powerpoint
- Teamwork
- Oracle
- Communication skills
- Organization
Certification
Driver's License
Additional Information
- Monique Shinglar (843)814-2039
- James Gladden (843)513-4853
- Tamekia Williamson (843)200-9974
Timeline
Property Manager Office Administrator
Gladden B&B
04.2021 - Current
Customer Service Representative
Equinox 2 INC(Seasonal)
09.2019 - 01.2021
Customer Service Representative
Charleston ENT
03.2018 - 06.2021
Customer Service Expert
T-Mobile
02.2014 - 02.2018
General Equivalency -
Stratford High School