SEMAJ STONE
Chicago,US
Summary
Customer Service Manager with 7+ years of experience in enhancing operational efficiency and team collaboration in fast-paced environments. Demonstrates strong leadership and strategic planning skills, effectively training teams to achieve organizational goals. Passionate about delivering exceptional customer service and driving measurable improvements in sales and profitability.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Property Manager Office Administrator
Pretty Little Dreams Salon Suites
4013 W 175TH ST COUNTRY CLUB HILLS
04.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Administrative Assistant
Edhoc
5801 N PULASKI RD CHICAGO IL
07.2025 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
AREA SUPERVISOR
McDonald's
Chicago, IL, US
01.2019 - 07.2024
- Manage restaurant operations to meet budget goals, boosting sales and profitability.
- Enhance food cost management, optimizing resources for consistent improvements.
- Train teams effectively, fostering a collaborative and supportive environment.
- Analyze data to identify trends, guiding strategic operational decisions.
- Implement cost-control measures, achieving measurable financial improvements.
MAINTENANCE/JANITORIAL WORKER
Hazel crest Park District
Hazel crest, IL, US
01.2018 - 01.2019
- Managed building floors and classrooms by sweeping, mopping, scrubbing, waxing & vacuuming.
- Responsible for gathering and empty trash cleaning all grounds debris & lawn care.
- Responsible for moving heavy furniture, equipment, and supplies manually.
- Set up, arrange, and remove tables and chairs to prepare facilities for meetings and events.
Education
HIGH SCHOOL DIPLOMA -
Tinley Park High School
Tinley Park, IL05.2023
Skills
- Leadership
- Management
- Supervision
- Customer Service
- Operations
- Microsoft Office
- Problem Solving
- Communication
- Time Management
- Strategic Planning
- Safety Management
- Sales
- Training
- Quality Control
- Team Leadership
- Client relations
- Customer relations
- Staff management
- Work flow planning
- Document management
Timeline
Administrative Assistant
Edhoc
07.2025 - 08.2025
Property Manager Office Administrator
Pretty Little Dreams Salon Suites
04.2023 - Current
AREA SUPERVISOR
McDonald's
01.2019 - 07.2024
MAINTENANCE/JANITORIAL WORKER
Hazel crest Park District
01.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
Tinley Park High School