Hi, I’m
Laquisha Copeland
Omaha,NE
Summary
Adept Shift Leader Manager at McDonald's, I excelled in optimizing inventory for increased profit margins and fostering team collaboration. Skilled in staff scheduling and workplace safety, I led by example, significantly enhancing team performance and customer satisfaction through effective training and problem-solving.
Overview
13
years of professional experience
Work History
McDonald's
Shift Leader Manager
02.2012 - Current
Job overview
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Northwest High School , Omaha, NE
2016
Skills
- Staff Scheduling
- Workplace Safety
- Team Management
- Employee Training
- Punctual and Reliable
- Cash Handling
- Opening and closing procedures
- Delegating Work
Timeline
Shift Leader Manager
McDonald's
02.2012 - Current
Northwest High School
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