Laquisha King
Jonesboro,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Water & Light
Jonesboro, AR
08.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Deli Associate
Wal-Mart Supercenter
Jonesboro, Arkansas
07.2011 - 07.2021
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier Team Lead
Flash Market
Forrest City, Arkansas
05.2002 - 07.2011
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Received and processed customer payments.
Customer Service Representative
J B Sports & Recreation Center
Forrest City, Arkansas
05.2002 - 07.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Applied Science - Medical Records Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2019
Associate of Applied Science - Health Administration
University of Phoenix
Tempe, AZ02.2011
Skills
- Call Documentation
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Transfers
- Answering Customer Questions
- Cash Register Operations
Certification
- HIPPAA Training
Timeline
Customer Service Representative
City Water & Light
08.2021 - 10.2022
Deli Associate
Wal-Mart Supercenter
07.2011 - 07.2021
Cashier Team Lead
Flash Market
05.2002 - 07.2011
Customer Service Representative
J B Sports & Recreation Center
05.2002 - 07.2005
Associate of Applied Science - Medical Records Administration
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Health Administration
University of Phoenix
- HIPPAA Training
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