LaQuisha Mosley
Tallahassee,FL
Summary
Launched 2 Amazon facilities and trained 4 managers as a Process Assistant over 2 years Recognized as the "Sort Guru," setting records for Sort DPMO, Pack Items Missing, and Pack Rate Led FHD shift to consistently achieve below 5k DPMO standard for multiple weeks Reduced Pack Items Missing DPMO by over 50% (from 17k to 8k) within 2 months Expertly coached and managed teams using compassionate and positive motivational techniques Demonstrated ability to meet and exceed set goals across various metrics Identified and developed talent, resulting in 3 Tier 1 associates advancing to Process Assistant roles Proficient in Outbound flow, including metrics analysis and mechanical aspects Natural leader with a proven track record of hiring, developing top talent, and delivering results Extensive experience in Sort operations and process improvement methodologies
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
AUS3/TLH2
08.2022 - Current
- Launched 2 Amazon facilities and trained 4 managers, demonstrating strong leadership and operational expertise
- Set records for Sort DPMO, Pack Items Missing, and Pack Rate, earning recognition as the "Sort Guru"
- Led FHD shift to consistently achieve below 3.5k DPMO standard for multiple weeks when shift was at 7k plus before.
- Reduced Pack Items Missing DPMO by over 50% (from 17k to 8k) within 1 month while peak season was in affect
- Expertly coached and managed teams using compassionate and positive motivational techniques
- Identified and developed talent, successfully assist promoting 3 Tier 1 associates to Process Assistant rolesProficient in Outbound flow operations, including metrics analysis and mechanical aspects
- Demonstrated ability to meet and exceed set goals across various performance metrics
- Natural leader with proven track record of hiring and developing high-performing teams
- Committed to problem-solving and ensuring customer satisfaction through tracking dwelling shipments, totes, and CPTs
- Skilled in implementing process improvements to enhance operational efficiency
- Adept at analyzing data and metrics to drive performance and productivity
- Strong communication skills, effectively liaising between management and associates
- Dedicated to maintaining a safe and productive work environment
Assistant Manager
Razoo’s Cajun Cafe
Harker Heights, TX
10.2018 - 09.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Business Administration
Central Texas College
Killeen, TX09.2018
Skills
- Microsoft Excel
- Problem-Solving
- Shipment Procedures
- Goals and performances
- Training and coaching
- Goal Setting and Performance Metrics’s
Timeline
Process Assistant
Amazon
08.2022 - Current
Assistant Manager
Razoo’s Cajun Cafe
10.2018 - 09.2021
Business Administration
Central Texas College