LaQuishua Johnson
Richmond
Summary
Compassionate and motivated healthcare professional seeking admission into a Medical Assistant Program to expand clinical and administrative healthcare skills. Bringing experience in patient support, medical front office operations, scheduling, insurance verification, and healthcare customer service. Dedicated to providing excellent patient care while building a long-term career in the medical field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Customer Advocate
TTEC
12.2024 - 05.2025
- Assisted patients with healthcare benefits, claims, billing, and coverage inquiries.
- Provided compassionate customer support while maintaining professionalism and confidentiality.
- Helped improve workflow efficiency through accurate documentation and communication.
- Developed strong problem-solving and patient communication skills in a fast-paced healthcare environment.
- Remote
Call Center Representative
Sagility
06.2024 - 12.2024
- Managed high-volume healthcare-related customer calls with professionalism and empathy.
- Assisted patients with billing questions, eligibility verification, and appointment scheduling.
- Maintained excellent customer service and strong attention to detail.
Scheduling Coordinator
Group 1 Automotive
07.2022 - 10.2023
- Coordinated appointments and maintained organized scheduling systems.
- Managed communication between departments and customers to support efficient operations.
- Strengthened administrative, multitasking, and organizational skills.
Wellness Clerk
Next Level Urgent Care
11.2020 - 06.2021
- Performed patient intake and insurance verification.
- Assisted with front desk operations and patient registration.
- Maintained accurate patient information and supported daily clinic workflow.
- Gained experience working in a medical office environment.
Medical Receptionist
Ocean View Nursing & Rehabilitation
04.2019 - 03.2020
- Managed patient check-in, scheduling, and billing processes.
- Maintained HIPAA compliance and patient confidentiality standards.
- Provided compassionate assistance to patients and families.
- Supported smooth front office operations in a healthcare setting.
Education
HIPAA Certification -
Houston City College
12-2025
Medical Business Office Professional Certificate - undefined
Houston City College
12-2025
Skills
- Patient Communication
- Medical Office Administration
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
- Customer Service
- Microsoft Office
- Attention to Detail
- Team Collaboration
Certification
Basic Life Support (BLS) Certification, American Heart Association May 2026
Timeline
Healthcare Customer Advocate
TTEC
12.2024 - 05.2025
Call Center Representative
Sagility
06.2024 - 12.2024
Scheduling Coordinator
Group 1 Automotive
07.2022 - 10.2023
Wellness Clerk
Next Level Urgent Care
11.2020 - 06.2021
Medical Receptionist
Ocean View Nursing & Rehabilitation
04.2019 - 03.2020
Medical Business Office Professional Certificate - undefined
Houston City College
HIPAA Certification -
Houston City College