LaQuita Blanche
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customers satisfaction and contribute to company success makes an asset in whichever role and /or department assigned.
Overview
6
6
years of professional experience
Work History
Service Delivery Consultant (Remote)
Chime Solutions
03.2020 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed order in a timely matter
- Prepared correspondence and fulfilled needs of existing customers.
Team Lead
Paradises Lagardere
02.2019 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Patient Access Representative
LSU Medical Center
02.2017 - 02.2019
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Applied Science - Business Administration And Management
Dallas College
Dallas, TX12.2023
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales/Retention
- Sun Servers
- Daily Logs
- Inquiry Response
- Cloud Technologies
- Data Entry
- Billing
- Problem solving
Timeline
Service Delivery Consultant (Remote)
Chime Solutions
03.2020 - 07.2023
Team Lead
Paradises Lagardere
02.2019 - 03.2020
Patient Access Representative
LSU Medical Center
02.2017 - 02.2019
Associate of Applied Science - Business Administration And Management
Dallas College
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