Delicia Woods

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted with the verification process for annual audits

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Processed and restocked returns

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Trained team members in successful strategies to meet operational and sales targets.

• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.