LAQUITA BUTLER
Vicksburg,MS
Summary
Detail-oriented financial and insurance professional with over 7 years of experience in application review, risk assessment, and compliance. Licensed Property & Casualty agent skilled in interpreting policy coverage, documenting claims activity, negotiating outcomes, and independently managing high-volume workloads. Proven expertise in data analysis, identifying discrepancies, and making informed decisions within dynamic environments. Actively pursuing a Field Claims Adjuster role to support accurate, timely, and customer-focused claim resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
NATIONAL GENERAL INSURANCE
02.2025 - Current
- Consulted with clients to assess their insurance needs and provided tailored policy recommendations for auto, home, and business insurance.
- Prospected and generated leads through networking, cold calls, and referrals to expand the client base.
- Educated clients on policy coverage, benefits, and premium options to help them make informed decisions.
- Resolved customer questions related to billing, claims status, and policy endorsements, reducing call escalations and improving satisfaction scores.
- Processed applications, ensured compliance with industry regulations, and managed policy renewals.
- Provided exceptional customer service by assisting with claims, policy adjustments, and resolving inquiries.
- Serve as primary point of contact for auto insurance customers regarding claims, coverage determinations, billing, and endorsements.
- Exceeded monthly sales targets by 15%+ through personalized policy consultations and strong product knowledge.
Branch Manager
WORLD FINANCE
11.2017 - 02.2025
- Managed loan portfolios exceeding $1.5 million annually, ensuring compliance with federal and state lending regulations.
- Achieved and maintained the lowest delinquency rate in the state of Mississippi for three consecutive years (2022-2024).
- Increased year-over-year profits by 50% through strategic marketing, client retention, and streamlined operations.
- Negotiated payment resolutions and authorized account decisions in compliance with federal and state regulations.
- Conducted risk assessments, reducing financial losses by 15% through effective expense control and training.
- Recruited, trained, and supervised a team of 8 employees, achieving a 25% improvement in customer service ratings.
- Exceeded loan target goals by 20% for four consecutive quarters.
Front Desk Manager
FAIRFIELD MARRIOTT
02.2014 - 11.2017
- Oversaw daily front desk operations, resolving guest complaints and maintaining a 90% customer satisfaction score.
- Supervised and trained a team of 10 employees, improving operational efficiency and guest service ratings by 15%.
- Implemented a cash handling procedure that reduced errors and increased audit compliance rates by 20%.
- Increased guest service scores through efficient team management and training.
- Led front desk operations, driving customer satisfaction to 90%.
- Managed a 10-person team, boosting efficiency and service ratings.
- Implemented a cash handling system for improved audit compliance.
- Meticulously monitored daily operations, ensuring adherence to Marriott standards.
- Conducted regular audits, identifying areas for improvement in service delivery and operational efficiency.
Assistant Manager
HIBBETT SPORTS
05.2014 - 03.2015
- Supervised inventory management, including shipments and transfers, ensuring 100% accuracy in stock levels.
- Maintained employee schedules and managed HR documentation, including performance evaluations and promotions.
- Meticulously managed inventory, ensuring precise stock counts and timely replenishment.
- Maintained comprehensive HR records, facilitating smooth administrative operations.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12-2025
Skills
- Estimate Review
- Risk assessment
- Microsoft Office
- Independent and remote work ability
- Insurance sales
- Liability Assessment
- Customer service
- Problem-solving and independent judgment
- Written & Verbal Communication
- Typing 45 WPM
- Multitasking & Workflow Prioritization
- Negotiation
Certification
Property & Casualty License, 2025-03-01, 2027-03-01
Timeline
Inside Sales Representative
NATIONAL GENERAL INSURANCE
02.2025 - Current
Branch Manager
WORLD FINANCE
11.2017 - 02.2025
Assistant Manager
HIBBETT SPORTS
05.2014 - 03.2015
Front Desk Manager
FAIRFIELD MARRIOTT
02.2014 - 11.2017
Associate of Arts - General Studies
Hinds Community College