LaQuita Folks
Detroit,MI
Summary
Skilled Administrator with 21 years of experience providing guidance to job seekers by helping them with their financial difficulties in their time of need. Responsive and reliable professional proficient in OSMIS and other program systems.
My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
Yrs of professional experience
Work History
Unemployment Claims Specialist-Supervisor
State Of Michigan
05.2002 - 08.2023
- Assisted claimants with completion of difficult claims.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility.
- Networked with different agencies to assist claimants with their claim.
- Conducted worker and Trade orientations to potential claimants.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assigned, reviewed, supported and assisted lower-level Unemployment Insurance Examiners.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Social Work
Skills
- Team Meetings
- Assistance Authorization
- Explaining Benefits
- Data Entry
- Verbal and Written Communication
- Service Quality
- Insurance Eligibility
- Recipient Interviewing
- Unemployment Claims
- Customer Care
- Customer Experience
- Resource Information
Timeline
Unemployment Claims Specialist-Supervisor - State Of Michigan
05.2002 - 08.2023
Eastern Gateway Community College - No Degree, Social Work
Similar Profiles
Anthony VanDerHoevenAnthony VanDerHoeven
Home Health Aide at State of MichiganHome Health Aide at State of Michigan
Caroline StraubCaroline Straub
Babysitter at State Of MichiganBabysitter at State Of Michigan
Jason M. PalmJason M. Palm
Accounting Technician at State of MichiganAccounting Technician at State of Michigan
Marchell ColonMarchell Colon
Branch Manager at State Of MichiganBranch Manager at State Of Michigan
Ka-El PriceKa-El Price
Driver/Car Porter at Precision Vehicle HoldingsDriver/Car Porter at Precision Vehicle Holdings