Maurisha Jones
Data Entry Specialist
Nashville,TN
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Unemployment Claims Specialist
Vaco Nashville
Brentwood, TN
03.2021 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Inputted all gathered information and researched data on applicants into computer system using JOBS4TN.
- Documented all communication with applicants and inputted information into system using Zendesk.
Data Entry Clerk
Laselle Network
Nashville , TN
01.2019 - 02.2021
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
Call Center Representative Specialist
The Results Companies, LLC
Nashville, TN
05.2016 - 12.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN05.2016
Skills
- Data Entry
- Program Requirements
- Financial Assistance
- Medical Consultation
- Unemployment Claims
- Customer Experience
- Customer Care
- Team Meetings
- Information Inputting
- Customer Satisfaction
- Eligibility Determinations
- Verbal and Written Communication
Timeline
Unemployment Claims Specialist
Vaco Nashville
03.2021 - Current
Data Entry Clerk
Laselle Network
01.2019 - 02.2021
Call Center Representative Specialist
The Results Companies, LLC
05.2016 - 12.2018
High School Diploma -
Cane Ridge High School
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