Laquita Joyner
Bossier City,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Referral Management Clerk
Reef System
243 Curtiss Rd #100, Barksdale AFB, LA 71110
04.2020 - 04.2025
- Received and processed physician referral requests.
- Determined patient eligibility for services and arranged and scheduled medical appointments for referred care.
- Organized and researched patient records, extracting needed information, and reviewed records for referral results for completeness, accuracy, and consistency within established guidelines.
- Ensured referral results were returned to referring provider and to medical records within required timelines.
- Responsible for ensuring all prior authorizations are obtained when appropriate and signs off of all Request for Services forms before the patient leaves the clinic.
Patient Access Specialist
Christus Highland
1453 E Bert Kouns, Shreveport, LA 71105
04.2010 - 01.2018
- Facilitated patient flow by notifying PT/OT of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Interacted with insurance companies via, website, phone, or fax to verify benefits, obtain authorizations, identify insurance guidelines, and facilitate communication.
- Interviewed patients and/or families to obtain demographic, financial information and signatures as required; scheduled new and follow-up appointments.
- Responsible for collection of outpatient co-payment and/or deductibles or out of pocket amount due at time of service.
Medical Appointment Clerk
Humana Military Healthcare Services Inc.
243 Curtiss Rd # 100, Barksdale AFB, LA 71110
10.2005 - 10.2009
- Scheduled medical appointments and validated eligibility through the Defense Eligibility Report System (DEERS).
- Received and electronically delivered telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed. Scheduled appointments using Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
- To ensure minimal disruption to patients, I proactively collaborated with medical staff to address and resolve any schedule conflicts or changes, ensuring smooth and efficient patient care.
Education
High School Diploma - undefined
Airline High School
Bossier City, LA1996
Skills
- Appointment Scheduling
- Administrative Support
- Time Management
- Medical Terminology
- Insurance verification
- Customer service
- Teamwork and collaboration
- Problem-solving
- HIPAA compliance
- Adaptability and flexibility
- Verbal and written communication
- Insurance authorizations
- Interpersonal skills
- Medical records verification
Timeline
Referral Management Clerk
Reef System
04.2020 - 04.2025
Patient Access Specialist
Christus Highland
04.2010 - 01.2018
Medical Appointment Clerk
Humana Military Healthcare Services Inc.
10.2005 - 10.2009
High School Diploma - undefined
Airline High School