Laquita Parker
Cordova,TN
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Lead Pawnbroker-Front Desk Manager
Big Daddy's Jewelry And Pawn
Memphis, TN
04.2016 - Current
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Expanded client base through successful community outreach events showcasing unique offerings available at our pawnshop.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
Office Manager
Generations Gaither's Home Care
Memphis, TN
01.2013 - 06.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Medical Office Assistant
Dr. Pendergrass Office
Memphis, TN
08.2010 - 09.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ12.2027
High School Diploma -
High School Equivalency
Nashville, TN04.2022
No Degree - Medical Assisting
Remington College
Cordova, TN09.2013
Skills
- Business knowledge
- Loan Processing
- Recordkeeping skills
- Cash Flow Management
- Inventory Management
Timeline
Lead Pawnbroker-Front Desk Manager
Big Daddy's Jewelry And Pawn
04.2016 - Current
Office Manager
Generations Gaither's Home Care
01.2013 - 06.2015
Medical Office Assistant
Dr. Pendergrass Office
08.2010 - 09.2012
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
High School Equivalency
No Degree - Medical Assisting
Remington College