Summary
Overview
Work History
Education
Skills
Certification
Extra curricular activities and hobbies
Timeline
Generic

Lara Gray

Huntersville,North Carolina

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Saladworks
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Youth Development Program Member

Discovery Place Science
10.2022 - 04.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

High School Diploma -

North Mecklenburg High School
Huntersville, NC
06.2026

Skills

  • Problem-Solving Mindset
  • Consultative Service Upselling
  • Teamwork
  • Adaptability
  • Active Listening
  • Multitasking
  • Computer Proficiency
  • Basic Spanish speaking skills

Certification

  • Silver level Presidential Service Award from Discovery Place
  • Adobe Photoshop
  • CPR through Red Cross
  • YMCA babysitting certificate

Extra curricular activities and hobbies

  • 7 year member of a neighborhood swim team. Recipient of two silver and one bronze medal
  • Volunteer activities:

Assisted team players in YMCA Miracle League Baseball program

Samaritan's Purse helper 2019 and 2020

Participated in railroad cleanup in South End Charlotte, North Carolina

  • Provided babysitting and pet sitting services
  • Licensed scuba diver and snow skier
  • Avid reader with the goal of reading a book a week
  • Tutor classmates in math

Timeline

Customer Service Representative

Saladworks
04.2023 - Current

Youth Development Program Member

Discovery Place Science
10.2022 - 04.2023

High School Diploma -

North Mecklenburg High School

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Lara Gray