Noa Lara Buchen
Poulsbo,Washington
Summary
Customer-focused professional with a strong background in service, leadership, and conflict resolution across retail and hospitality settings. Skilled in managing guest needs, staying composed under pressure, and fostering positive experiences. Multilingual and adaptable, with a commitment to safety, teamwork, and high service standards.
Overview
3
3
years of professional experience
Work History
Showroom Coordinator
Haselwood Auto Group
08.2024 - Current
- Welcomed customers and ensured they were promptly assisted, creating a calm, professional, and positive first impression.
- Delivered high-quality customer service by anticipating guest needs, answering questions clearly, and resolving concerns with patience and professionalism
- Maintained a clean, organized, and safe showroom environment in alignment with company standards and guest safety expectations.
- Communicated clearly and professionally with team members across departments to support smooth daily operations
- Managed multiple tasks at once in a fast-paced environment while remaining composed, detail-oriented, and customer-focused.
Sales Manager
Sierra Trading Post
05.2024 - 11.2024
- Promoted to a management role for consistent performance and leadership, taking on responsibility for team development
- Directed daily operations including scheduling, inventory oversight, and sales reporting, ensuring smooth and efficient workflow.
- Mentored associates to deliver consistent, high-quality service, fostering teamwork and accountability
- Handled escalated customer situations with confidence and professionalism, ensuring concerns were resolved in a way that maintained safety, comfort, and overall satisfaction.
Sales Associate
Sierra Trading Post
10.2022 - 05.2024
- Built strong customer relationships by actively listening and tailoring recommendations, strengthening trust and loyalty
- Adapted quickly to changing priorities, balancing customer service with merchandising and inventory tasks in a dynamic retail setting.
- Demonstrated problem-solving skills by handling returns, exchanges, and concerns with efficiency and professionalism.
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA06-2023
Skills
- Customer service
- Conflict resolution
- Teamwork and collaboration
- Communication
- Adaptability
- Leadership
- Multitasking
Languages
English
German
Timeline
Showroom Coordinator
Haselwood Auto Group
08.2024 - Current
Sales Manager
Sierra Trading Post
05.2024 - 11.2024
Sales Associate
Sierra Trading Post
10.2022 - 05.2024
High School Diploma -
North Kitsap High School