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Laraine Baird
Collection Specialist
Orient,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Contact Specialist
Reliant Capital Solutions
Columbus, OH
04.2017 - Current
- Acted as direct point of contact on delinquent or imminent default accounts and assisted through loss mitigation servicing process.
- Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
- Contacted customers to resolve account delinquency status while minimizing company interest losses.
- Completed files and paperwork accurately and thoroughly and contacted outside parties to collect or clarify documentation.
Collections Representative
Iqor
Columbus, OH
08.2012 - 03.2017
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
Collections Representative
NCO Financial Systems
Dublin, OH
01.2001 - 08.2012
- Used skip tracing resources to locate debtors and updated information in company system.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated to collect balance in full.
Education
High School Diploma -
Brookhaven High School
Columbus, OH 08.1989 - 06.1992
Skills
Professional telephone demeanor
Account management
Complaint resolution
Recordkeeping strengths
Service standard compliance
Software
Microsoft excel
Timeline
Contact Specialist
Reliant Capital Solutions
04.2017 - Current
Collections Representative
Iqor
08.2012 - 03.2017
Collections Representative
NCO Financial Systems
01.2001 - 08.2012
High School Diploma -
Brookhaven High School
08.1989 - 06.1992