Joni Mankie
Braham,MN
Summary
Adaptable , positive and reliable with a strong customer service skills, whether face to face, phone or email/messaging. Experience with various software apps and always open to learning the next new thing. I appreciate the culture here at ECE and am interested in expanding my knowledge and promoting the company in a new position.
Overview
18
18
years of professional experience
Work History
Contact Specialist
East Central Energy
Braham, MN
06.2023 - Current
- Managed member inquiries received by phone, email or via smarthub and resolved issues to enhance member satisfaction.
- Collaborated with team members when needed or reviewed resources available to ensure accurate information given to member.
- Document interactions accurately.
- Have learned to be very flexible while learning the evolving fiber business and all the processes that go with it.
Server
North Folk Winery
Harris, MN
06.2020 - 10.2025
- Take orders, serve wine and small plates, run POS system.
- Coordinate small group events - work with customer on menu planning, serving.
- Have fun.
Chiropractic Office Assistant
Core Chiropractic
Braham, MN
09.2008 - 06.2023
- Managed patient scheduling and appointment confirmations.
- Assisted in patient intake processes, for both health information and insurance/financial information, doing insurance verification and pre-authorization if needed.
- Maintained inventory of office supplies and miscellaneous supplies, ordered as necessary.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations.
Education
Bachelor of Science - Health Information Administration
The College of St Scholastica
Duluth, MNSkills
- Teamwork and collaboration
- Problem-solving skills
- Calm and professional under pressure
- Adaptability and flexibility
- Professional demeanor
- Active listening
- Effective communication
Timeline
Contact Specialist
East Central Energy
06.2023 - Current
Server
North Folk Winery
06.2020 - 10.2025
Chiropractic Office Assistant
Core Chiropractic
09.2008 - 06.2023
Bachelor of Science - Health Information Administration
The College of St Scholastica