Resilient leader with strong work ethic and problem-solving skills. Led team projects to completion with effective communication and a positive attitude. Developed analytical abilities that enhance focus and drive efficiency in task execution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contact Specialist
University of Texas at Tyler
Tyler, TX
01.2026 - Current
Managed communication channels for student inquiries, ensuring timely and accurate responses.
Resolved complex student issues by collaborating with multiple departments, fostering a supportive environment.
Worked independently and in team environment inspiring fellow employees to engage in high-performing and values-based culture.
Achieved higher levels of customer loyalty through empathetic listening skills and personalized problem resolution strategies.
Busser/Restaurant Server
Marco's Mexican Restaurant
Frankston, TX
04.2024 - 06.2025
Reset and cleaned tables efficiently to prepare for new customers.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Deli Worker
Kim's
Frankston, TX
03.2023 - 03.2024
Successfully handle multiple demands from superiors and subordinates whilst maintaining peace.
Increased customer satisfaction by providing efficient and friendly service at the deli counter.
Promoted a positive work environment through effective communication and collaboration with colleagues.
Increased efficiency in task management through consistency.
Ensured that all finances were properly documented daily.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.