Megan Qualls
Colorado Springs,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Contact Specialist
Integrity Contact
Phoenix, AZ
06.2021 - Current
- Establish quick rapport with prospective graduate students
- Gather and analyze information from prospective students
- Work swiftly and respond promptly to contacts requests
- Perform student recruitment activities and follow up with prospects
- Exude strong and active listening skills
- Continuously achieve highest stats in calls made per hour, as well as contact rate, appointments booked and successful transfers to the university's enrollment coach
Independent Consultant
Rodan & Fields
San Francisco, CA
07.2015 - Current
- Direct selling/e-commerce
- Connecting results-driven skincare to consumer
- Plan and carry out events to promote product launches
- Raise brand awareness through social media marketing
- Provide customers with personal and consistent service and follow-up to ensure a level of satisfaction
- Run back office/upcoming auto shipment orders
- Promote month end sales to reach team sales goals
- Handled confidential customer business and operational information.
Escrow Associate
First American Title Insurance Co
Santa Ana, CA
06.1998 - 11.2008
- Supported all aspects of a home purchase, refinance or commercial land sale
- Liaison between listing and selling agents, the buyer, the seller, lender and mortgage broker to ensure a smooth closing
- Clear title for closing
- Hold good faith deposit from buyer, and loan proceeds from lender
- Disbursement of funds to all eligible parties at close of escrow
- Close attention to detail and timelines
- Built and fostered trusting relationships with multiple agents and brokers to ensure return business
Education
Bachelor of Science - Exercise Science And Health Promotion
Northern Arizona University
Flagstaff, AZ08.1998
Skills
- Data entry proficiency
- Complaint resolution
- Technical aptitude
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Customer Relations
- Product and service knowledge
- Issue and Complaint Resolution
- Quality Control
- Sales and Upselling
- Medical terminology knowledge
- Call Center Operations
- Process Improvement
- Account Management
Timeline
Contact Specialist
Integrity Contact
06.2021 - Current
Independent Consultant
Rodan & Fields
07.2015 - Current
Escrow Associate
First American Title Insurance Co
06.1998 - 11.2008
Bachelor of Science - Exercise Science And Health Promotion
Northern Arizona University