SHALONDRIA ALLEN
Cleveland,OH
Summary
Organized and dependable harworker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Contact Specialist
Department Of Treasury, IRS
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Conducted thorough research to provide accurate information and expert guidance on products/services offered, contributing to increased sales revenue.
- Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
- Achieved higher levels of customer loyalty through empathetic listening skills and personalized problem resolution strategies.
Phlebotomist
Cleveland Clinic
05.2022 - 10.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
Medical Assistant
Florida Cancer Specialists
11.2016 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
GED -
Dept of Education
Columbus, OH02.2007
Skills
- Teamwork and Collaboration
- Understanding Customer Needs
- Customer service excellence
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Contact Specialist
Department Of Treasury, IRS
10.2023 - Current
Phlebotomist
Cleveland Clinic
05.2022 - 10.2023
Medical Assistant
Florida Cancer Specialists
11.2016 - 08.2020
GED -
Dept of Education