Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laravyan Clark

Marshall,TX

Summary

Results-driven professional with expertise in customer service and crisis intervention. Delivers effective conflict resolution strategies, enhancing client satisfaction and team dynamics. Experienced team lead skilled in managing diverse client needs while developing team capabilities to elevate service quality.

Overview

12
12
years of professional experience

Work History

Team Lead

Porky's Smokehouse & Grill
Marshall, Texas
08.2014 - Current
  • Led team members by providing guidance and ensuring timely and high-quality task completion.
  • Supervised daily operations in a fast-paced restaurant environment, ensuring optimal service delivery.
  • Trained new staff on food safety and customer service protocols.
  • Facilitated communication between kitchen and front-of-house staff to streamline service.
  • Resolved customer complaints promptly to enhance the dining experience.
  • Managed cash register operations by setting up and closing registers, as well as processing bank deposits and change orders.

Cashier

Fantastic Fireworks
Marshall, Texas
01.2018 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed cash payments from customers at the point of sale and credit card payments, issued receipts and provided change.
  • Managed cash handling to ensure secure transactions, credit, and electronic payments with accuracy and care.
  • Processed customer transactions efficiently at a busy fireworks retail location.
  • Assisted customers in product selection and answered inquiries about fireworks.
  • Collaborated with team members to ensure smooth store operations during peak times.

Case Manager

East Texas Open Door
Marshall, Texas
08.2015 - 07.2023
  • Managed crisis interventions to address urgent client situations and ensure safety.
  • Facilitated communication among clients, families, and service providers to ensure coordinated support.
  • Advocated for clients in navigating healthcare and social services systems to enhance access to resources.
  • Developed individualized care plans with input from clients and their families.
  • Conducted follow-ups to monitor client progress and adjust care plans, ensuring alignment with individual needs.
  • Maintained accurate case documentation in compliance with regulatory standards.
  • Adhered to ethical principles and standards to protect clients' confidential information.

Education

High School Diploma -

Canton High School
Canton, MS
05-2010

Some College (No Degree) - Sociology

Wiley University
Marshall, TX

Skills

  • Team leadership
  • Operational management
  • Employee training
  • Performance metrics
  • Customer service
  • Cash handling
  • Conflict resolution
  • Relationship building
  • Problem solving
  • Attention to detail
  • Client communication
  • Service excellence

Timeline

Cashier

Fantastic Fireworks
01.2018 - Current

Case Manager

East Texas Open Door
08.2015 - 07.2023

Team Lead

Porky's Smokehouse & Grill
08.2014 - Current

High School Diploma -

Canton High School

Some College (No Degree) - Sociology

Wiley University
Laravyan Clark