Results-driven professional with expertise in customer service and crisis intervention. Delivers effective conflict resolution strategies, enhancing client satisfaction and team dynamics. Experienced team lead skilled in managing diverse client needs while developing team capabilities to elevate service quality.
Overview
12
12
years of professional experience
Work History
Team Lead
Porky's Smokehouse & Grill
Marshall, Texas
08.2014 - Current
Led team members by providing guidance and ensuring timely and high-quality task completion.
Supervised daily operations in a fast-paced restaurant environment, ensuring optimal service delivery.
Trained new staff on food safety and customer service protocols.
Facilitated communication between kitchen and front-of-house staff to streamline service.
Resolved customer complaints promptly to enhance the dining experience.
Managed cash register operations by setting up and closing registers, as well as processing bank deposits and change orders.
Cashier
Fantastic Fireworks
Marshall, Texas
01.2018 - Current
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Processed cash payments from customers at the point of sale and credit card payments, issued receipts and provided change.
Managed cash handling to ensure secure transactions, credit, and electronic payments with accuracy and care.
Processed customer transactions efficiently at a busy fireworks retail location.
Assisted customers in product selection and answered inquiries about fireworks.
Collaborated with team members to ensure smooth store operations during peak times.
Case Manager
East Texas Open Door
Marshall, Texas
08.2015 - 07.2023
Managed crisis interventions to address urgent client situations and ensure safety.
Facilitated communication among clients, families, and service providers to ensure coordinated support.
Advocated for clients in navigating healthcare and social services systems to enhance access to resources.
Developed individualized care plans with input from clients and their families.
Conducted follow-ups to monitor client progress and adjust care plans, ensuring alignment with individual needs.
Maintained accurate case documentation in compliance with regulatory standards.
Adhered to ethical principles and standards to protect clients' confidential information.