LaRay Gillett
Brooklyn,NY
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Wendys Restaurant
03.2023 - 07.2024
- Return change and currency and process debit and credit card payments with a 100% accuracy rate.
- Processed refunds and exchanges in accordance with company policy.
- Developed strong relationships with repeat customers through friendly service interactions.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Demonstrated versatility by quickly adapting to new recipes and menu offerings as needed by the establishment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Lead Retail Sales Associate
Dollar Tree
08.2022 - 06.2023
- Increased product appeal and customer experience by interacting directly with 50 customers per day.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Maximized profit margins by upselling products and suggesting add-on items that complemented customer purchases.
Education
High School Diploma -
Boys And Girls High
Brooklyn, NY01-2000
Skills
- Customer service
- Team leadership
- Problem-solving
- Punctual and reliable
- POS systems
- Attention to detail
SUMMARY OF SKILLS
- Skilled in solving complicated issues and making proactive operational changes.
- Driven to maintain service standards by supporting staff in the effective handling of service issues and customer communications.
- Inventory management and merchandising experience.
Key Skills
- Employee performance evaluations
- Issue resolution
- Marketing strategy
- Strategic selling
Timeline
Cashier Team Lead
Wendys Restaurant
03.2023 - 07.2024
Lead Retail Sales Associate
Dollar Tree
08.2022 - 06.2023
High School Diploma -
Boys And Girls High
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