Larayne Williams
Houston,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
Houston, TX
04.2025 - 07.2026
- Managed front desk operations and ensured smooth check-in processes.
- Resolved guest inquiries and complaints with professionalism and care.
- Maintained accurate reservation records using hotel management software.
- Processed payments and managed cash transactions at the front desk.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
Overnight Supervisor
PLS Check Cashing
Houston, TX
07.2022 - 05.2025
- Supervised overnight operations to ensure smooth workflow and service delivery.
- Trained staff on cash handling procedures and compliance regulations.
- Managed customer inquiries and resolved issues efficiently during the night shift.
- Coordinated nightly cash deposits and reconciliations accurately and promptly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
EZ Pawn
Houston, TX
03.2018 - 08.2021
- Managed daily store operations and ensured compliance with company policies.
- Handled cash management, including deposits and maintaining accurate financial records.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Implemented loss prevention strategies to minimize theft and protect store assets.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Certified Phlebotomy Technician - Phlebotomy
Houston Community College
Houston, TX 05.2017 - 09.2017
Houston Community College
Houston, TXSkills
- Front desk operations
- Reservation management
- Payment processing
- Customer relationship management
Timeline
Front Desk Agent
Holiday Inn Express Hotel
04.2025 - 07.2026
Overnight Supervisor
PLS Check Cashing
07.2022 - 05.2025
Store Manager
EZ Pawn
03.2018 - 08.2021
Certified Phlebotomy Technician - Phlebotomy
Houston Community College
05.2017 - 09.2017
Houston Community College