Laren Brown
Houston
Summary
Dynamic and detail-oriented professional with extensive experience at Sodexo USA, excelling in cleaning and sanitation while fostering exceptional guest relations. Proven ability to train staff effectively and enhance service quality, ensuring compliance with high standards. Adept at maintaining organized environments and delivering outstanding customer service.
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
27
27
years of professional experience
Work History
Housekeeping Supervisor
Sodexo USA
07.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Shift Supervisor
Timewise Exxon
05.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Secretary
Already Tax Service
01.2017 - 04.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Unit Secretary
Franciscan Missionaries of Our Health System
10.1999 - 12.2016
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Dietary Aide
Franciscans Missionaries of Our Lady Health System
03.1998 - 10.1999
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Associate of Applied Science - Business Administration
American InterContinental University
Schaumburg, IL12-2015
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved positive results through effectively helping with different tasks.
Timeline
Housekeeping Supervisor
Sodexo USA
07.2024 - Current
Shift Supervisor
Timewise Exxon
05.2023 - 07.2024
Secretary
Already Tax Service
01.2017 - 04.2023
Unit Secretary
Franciscan Missionaries of Our Health System
10.1999 - 12.2016
Dietary Aide
Franciscans Missionaries of Our Lady Health System
03.1998 - 10.1999
Associate of Applied Science - Business Administration
American InterContinental University
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